Abhishek
Customer Success Manager
Follow me:
5
Years of experience
Abhishek
About Me
My expert
areas
Skills
Customer onboarding & adoption tracking
Renewal management & risk mitigation
Cloud platforms (AWS, GCP, Azure fundamentals, Kubernetes)
CRM & analytics (Salesforce, HubSpot, health scoring)
AI enablement (Generative AI, Gemini, Notebook LM)
Sales intelligence & account research (ZoomInfo, LinkedIn Navigator)
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5
Years of Experience -
120
Accounts Prospected -
90
Leads Qualified Monthly -
150
Qualified Pipeline Managed Monthly
Education
Experience
Teleperformance
Digital & Cloud Transformation Strategist – Google Cloud OR BDR | October 2021 - Present
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Executed outbound prospecting across 120+ accounts using email, calling, and LinkedIn sequencing, increasing response rates by 35%.
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Qualified 95+ inbound and outbound leads monthly using BANT and scoring models, improving opportunity prioritization accuracy by 28%.
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Coordinated with 20+ Google Cloud sellers to align pipeline governance and ensure 100% compliance with Google sales protocols.
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Delivered tailored technical sales presentations to 60+ prospects quarterly, improving workload relevance and driving up to 148% quota attainment.
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Optimized workflows using Salesforce, Salesloft, routing rules, automation logic, and API integration—reducing response time by 50% and inbound handling to under 6 hours.
Justdial Ltd.
Account Executive | January 2018 - April 2019
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Delivered customized digital solutions to 40+ clients per quarter, contributing to 20% quarter-over-quarter revenue growth.
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Led strategic business development in underserved segments using territory mapping and opportunity modeling, increasing deal closures by 18%.
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Increased digital transaction volume by 15% through payment workflow enablement and process automation, earning Highest Digital Payment in Branch recognition.
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Improved customer retention by 18% using ROI-driven listing strategies, analytics dashboards, and structured post-sale engagement cycles.
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Reduced sales cycle duration by 22% by transitioning clients from cheque processing to digital payment workflows using approval automation.
Certifications
AWS Certified Solutions Architect - Professional
2025
Amazon Web Services
Google Cloud Digital Leader
2025
Google AI-Powered Ads Certification
2024
IBM Certified Data Analyst with R
2019
IBM
Projects
AI-Assisted Outreach & Engagement Optimization
Teleperformance (Google Cloud Sales Motion)
Digital & Cloud Transformation Strategist – Google Cloud OR BDR
Skills Used
- Gemini, Notebook LM, Salesforce, Salesloft, intent data analysis, cadence governance, workflow automation, health/usage tracking
Key Roles
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Built AI-assisted messaging workflows using Gemini and Notebook LM to improve open rates, reply rates, and meeting bookings across segmented industries.
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Applied sequencing logic across email, calling, and LinkedIn to sustain predictable lead velocity and improve response performance.
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Integrated automation logic, routing rules, and CRM processes to reduce outbound response time and accelerate inbound handling.
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Leveraged prospect insights and intent data (ZoomInfo, LinkedIn Navigator) to enhance targeting quality and maintain pipeline consistency.
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Supported seller alignment through pipeline governance to maintain consistent positioning and protocol compliance.
